VIEW THE PROGRAM

Monday September 25, 2017

Atelier C and D at the Canada War Museum

  09:00 AM - 12:00 PM

Denis Devos

Pre Conference Workshop:

IS0 9001:2015 and Risk-based Thinking

Monday September 25, 2017

Atelier C and D at the Canada War Museum

  01:30 PM - 04:30 PM

  Jean Marc Legentil

  Toyota Kata Workshop

Monday September 25, 2017

Lebreton Gallery at the Canada War Museum

  05:00 PM - 05:45 PM

Registration and Exposition

Lobby
Student-presentations and posters related to quality tools.

  05:45 PM - 06:00 PM

Traditional Welcome

Lionel Drouin

  06:00 PM - 07:00 PM

Opening and Networking Dinner

Welcome from the ASQ Canada Regional Leaders

Monday September 25, 2017

Lebreton Gallery at the Canada War Museum

  07:00 PM - 08:00 PM

Dawn Ringrose

First Global Assessment on the Current State of Organizational Excellence

  08:00 PM - 09:00 PM

Dan Corbett

Reflections on the Future of Quality

  09:00 PM - 10:00 PM

BSI Inc.

ISO 9001:2015

Monday September 25, 2017

Lebreton Gallery at the Canada War Museum

  09:00 PM - 11:00 PM

Social Networking

What can Quality Professionals do to enable an inclusive and sustainable Canada?

Post your ideas on the Big Idea Posters located in the Exhibition area. A summary of big ideas will be provided at the end of the conference.

Tuesday September 26, 2017

Barney Danson Theatre at the Canada War Museum

  08:00 AM - 09:00 AM

Art Daniels

Putting Citizens First: Achieving Customer Focus and Lean Government

  09:30 AM - 10:30 AM

Fabrice Bouchereau

Kaizen Kanban

  11:00 AM - 12:00 PM

Jean Paul Gladu

Sustainable Aboriginal Business

Lunch Break

  12:00 PM - 01:30 PM

Lunch Break

Tuesday September 26, 2017

Barney Danson Theatre at Canadian War Museum

  01:30 PM - 02:30 PM

Dr. Ted Marra

Laying the Foundation for the Global Competitiveness of a Nation: A Visionary Perspective

  03:00 PM - 04:00 PM

Dr. Robin Mann

Benchmarking for Innovation

  04:30 PM - 05:00 PM

Big Idea Cafe

What can quality professionals do to enable an inclusive and sustainable Canada?

  05:00 PM - 05:15 PM

Traditional Closing

Lionel Drouin

Tuesday September 26, 2017

Atelier C and D at Canadian War Museum

  08:00 AM - 09:00 AM

Gary Cokins

Analytics – Enterprise Performance Management

  09:30 AM - 10:30 AM

Craig Dowden

Civility Matters

  11:00 AM - 12:00 PM

William Pallett
Jose Bansil

Quality & Tourism – The Connection to Canada - A Hospitality Story

Lunch Break

  12:00 PM - 01:30 PM

Lunch Break

Tuesday September 26, 2017

Atelier C and D at Canadian War Museum

  01:30 PM - 02:30 PM

Larry Côtė

Lean Clinic

  03:00 PM - 04:00 PM

Ron Higgins

Sustainable Community Development - A Teamwork Approach

  04:30 PM - 05:10 PM

Martin Carignan

Will we meet the budget? – Statistical thinking in action

Tuesday September 26, 2017

Atelier B at Canadian War Museum

  08:00 AM - 09:00 AM

Jawahar (Jay) Kalra

Quality Management in Healthcare: Assessment tools in Clinical Diagnostic Laboratories

  09:30 AM - 10:30 AM

Shamir Doshi

Lean in the Biomedical Industry

  11:00 AM - 12:00 PM

Chaitanya Baliga

Business Excellence through Integrated Quality Management Systems in Healthcare

Lunch Break

  12:00 PM - 01:30 PM

Lunch Break

Tuesday September 26, 2017

Atelier B at Canadian War Museum

  01:30 PM - 02:30 PM

Marg Latham, Peng

Organizational Quality Management From Innovative Idea to National Success

  03:00 PM - 04:00 PM

Lionel Drouin
Deborah Green

Aboriginal Human Resources: Inclusion from an Inclusive Perspective

  04:30 PM - 05:10 PM

Bob Griffin

Quality and the Start- up Journey at CV Diagnostix

Tuesday September 26, 2017

Panorama Room at the Canadian Museum of History

  08:00 AM - 09:00 AM

Mary-Lou Macdonald

The Business Case for Health & Wellness in the Workplace

  09:30 AM - 10:30 AM

Zillay Nawab

Benchmarking in Canada

  11:00 AM - 12:00 PM

Susan D'Souza

Sustainability: A Leadership Perspective on Engaging Employees to Drive Sustainable Business

Lunch Break

  12:00 PM - 01:30 PM

Lunch Break

Tuesday September 26, 2017

Panorama Room at the Canadian Museum of History

  01:30 PM - 02:30 PM

Jean-Marc Legentil
Marc-Olivier Legentil

Kinno 360tm: A Process to Release Profitable Genius and Create Product and Service Ideas

  03:00 PM - 04:00 PM

Craig Szelestowski

Lean for Non-Transactional Work
How does Lean apply to low volume, specialized project-based knowledge work?

  04:30 PM - 05:00 PM

Student Presentations

Tuesday September 26, 2017

Douglas Cardinal Room at the Canadian Museum of History

  08:00 AM - 09:00 AM

Jeannine Paul

Quality Practice to Address Environmental and Indigenous Issues

  09:30 AM - 10:30 AM

Janick Brunet

The Client Experience; What is Your Secret?

  11:00 AM - 12:00 PM

Zillay Nawab

Integrating Business Excellence Frameworks and ISO Management System Standards

Lunch Break

  12:00 PM - 01:30 PM

Lunch Break

Tuesday September 26, 2017

Douglas Cardinal Room at the Canadian Museum of History

  01:30 PM - 02:30 PM

Michael Bournazian

Supplier Satisfaction ... An Oxymoron?

  03:00 PM - 04:00 PM

Dr. David Tozer

Certification for Students and Young Professionals

  04:30 PM - 05:00 PM

Student Presentations

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